Returns
Extended Holiday Returns Policy
We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period.
We are happy to offer a refund for items purchased online from the 20th November 2024, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 5th January 2025.
Normal Returns Policy
If you are not satisfied with your purchase you can return it within 30 days from the date received in the original, unused condition for a full refund (shipping charges excluded).
Please note that all sale items are FINAL SALE.
Make your return through our returns request portal. Please log in or create an account, and request your return. After requesting your return, we will email you the next steps.
Submit return request
Once this information is received, you can return your parcel to our warehouse. We will happily provide you with a full refund (excluding shipping costs) on all full priced items, as long as your return meets our requirements.
Once the warehouse has confirmed receipt of the returned item and has verified that the item is in its original, unused condition, your credit card will be issued a refund. Please be advised it may take between 24hrs & 10 business days for a refund to appear on your credit card statement once issued. We ask that you allow 14 business days for exchanges to be processed from the date we receieve it back in.
If you are experiencing any issues when processing your return, please contact us at: support@guinnesswebstore.com
PLEASE NOTE: ALL ENGRAVED GLASSES ARE NON REFUNDABLE, UNLESS DAMAGED UPON ARRIVAL.
Ship Returns directly to:
Guinness Webstore Returns
13 Highview Ave,
Orangeburg,
NY, 10962.
DAMAGED OR INCORRECT ITEMS RECEIVED
We strive for the best quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible!
If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. We will happily guide you through the process of resolving the issue. Please do not ship back any items before you contact our customer service team, we want to make the process as easy as possible for you.
We ask that you contact the team via email with images of the damage so that we can resolve the issue as soon as possible for you and provide you with a replacement or refund.
